TEASY Support

My verification code never arrived

The code is delivered by SMS and usually arrives within a minute. If it does not: check that the phone number is typed in full international format, make sure you have mobile reception, and confirm your carrier is not filtering short-code messages. Wait 60 seconds before requesting a new code, and check any SMS-blocking or spam-filter app you may have installed. If two attempts fail, email us with your number and the exact time you tried — we can check the delivery status on our side.

I changed my phone number, or I cannot sign in

Sign in is tied to your phone number. If you no longer have access to that number, email us from the address you can reach and describe the account (old number, display name, approximate registration date). For your safety we verify ownership before making any change.

Messages are not arriving, or notifications are silent

Check that notifications are enabled for TEASY in iOS Settings → Notifications → TEASY, that Focus or Do Not Disturb is off, and that Low Power Mode is not restricting background activity. Then fully close and reopen the app so it can refresh its notification token. If messages still do not arrive, send us your number and the time of the missed message.

A voice or video call will not connect

Calls need a stable internet connection on both sides and permission to use the microphone and camera — check iOS Settings → TEASY. Restrictive corporate or public Wi-Fi networks sometimes block the protocols calls rely on; switching to mobile data is a quick way to test this. If calls fail on several networks, write to us with both numbers and the time of the attempt.

Does TEASY upload my contacts?

Only if you use the optional “Find friends” screen, and only phone numbers. When you open that screen and allow access, TEASY sends the phone numbers from your address book to our server so we can tell you which of them already use TEASY. Names, surnames, company names, email addresses and photos never leave your device. On the server each number is hashed and matched against registered accounts; numbers without a match are discarded and are not stored. Someone is saved to your contact list only when you add them yourself.

The feature is optional — TEASY works fine without it, and you can start a chat by entering a phone number manually. You can revoke access any time in Settings → TEASY → Contacts. We never use this data for advertising, tracking or marketing, and we never sell or share it. Full detail is in section 4 of our Privacy Policy.

How do I delete my account and my data?

Step-by-step instructions, and a full list of what is deleted and what is kept, are on the Delete your account page. In short: you can delete your account yourself from inside the app, in Settings → Account & phone → Delete my account…. Deletion takes effect immediately — there is no 30-day grace period. It removes your account, your sessions and your contact list from our servers, subject to the short-term backup and operational retention described in our Privacy Policy. Messages you already sent remain on the recipients' devices, which we cannot reach into. If you cannot open the app, email us with “Delete my account” in the subject line and the phone number registered to the account, and we will delete it for you after verifying ownership.

How do I block or report someone?

Open the chat, tap the contact name to open their profile, and choose Block. To report abusive content, email us with the offending phone number, screenshots if you have them, and the time it happened. We review reports and can restrict accounts that break our Terms of Service.

Is my conversation encrypted?

We are straight about this: your messages are protected in transit with TLS, and end-to-end encryption is still in development and not yet enabled. Until it is, messages are processed on our servers so we can deliver them across your devices. We will say so clearly, here and in the Privacy Policy, the moment that changes.

Which devices does TEASY support?

TEASY runs on iPhone and iPad with iOS/iPadOS 17 or later, and on Android 8.0 (API 26) or later. TEASY is currently in beta, so you may meet the occasional rough edge — telling us about it is the fastest way to get it fixed.

I have a question that is not answered here

Write to support@t-easy.online. No question is too small.