Delete your TEASY account
You can delete your TEASY account and the data linked to it at any time. There is no waiting period and no charge, and you do not need to contact us first — deletion is built into the app.
Option 1 — delete it yourself in the app (fastest)
- Open TEASY Messenger on the phone where you are signed in.
- Tap the Settings tab in the bottom bar.
- Open Account & phone.
- Scroll to the bottom and tap Delete my account…
- Read the confirmation sheet, then tap Delete account to confirm.
Deletion takes effect immediately. The app signs you out and returns to the welcome screen; your account no longer exists on our servers and your phone number stops resolving to a TEASY user.
Option 2 — ask us to delete it for you
If you cannot open the app — for example you lost the phone, or you no longer have the SIM card for the number you registered with — email us and we will delete the account for you.
- Put “Delete my account” in the subject line.
- In the message, give us the phone number registered to the account, in full international format (for example +374 XX XXX XXX), and the display name on the account.
- We verify that the account is yours before deleting anything — we may ask you one or two questions to confirm ownership. This protects you from someone else deleting your account.
- We reply and complete the deletion within 2 business days, and in every case within 30 days of your request.
What is deleted, and what is kept
| Data | What happens | Retention |
|---|---|---|
| Your account: phone number, display name, avatar, account identifier | Deleted from our live databases | Immediately on deletion |
| Sessions and signed-in devices | Deleted; every device is signed out | Immediately on deletion |
| Your contact list inside TEASY | Deleted | Immediately on deletion |
| Push notification tokens | Deleted; the account stops receiving messages and calls | Immediately on deletion |
| Photos and files you uploaded to TEASY | Removed from our media storage. They stop being reachable the moment your account is gone, because every download is authorised against a live account. | Purged on our next storage cycle, at most 30 days |
| Messages you already sent to other people | Kept. Each recipient owns their own copy of a conversation, on their device and in their account — we cannot reach into someone else's chat history and remove it for them, exactly as we could not delete an SMS you had already sent. Your own copy goes with your account. | Until the recipient deletes it |
| Encrypted backups of our databases | Deleted data persists in rolling backups until those backups age out; it is never restored into the live service | Up to 30 days |
| Operational logs (IP address, timestamps, error records) | Retained for security, abuse prevention and debugging, then deleted automatically | Up to 90 days |
| Records we are legally required to keep (for example a record of an abuse report, or of your deletion request itself) | Retained only where the law requires it, and only for as long as it requires | As required by law |
We do not sell your data, and we do not share it with advertisers or data brokers — there is nothing to withdraw from a third party when you delete your account.
Delete some data without deleting your account
You do not have to delete the whole account to remove specific things:
- A conversation: swipe it in the chat list and choose Delete. This removes your copy.
- Your contacts: open the Contacts tab and remove individual contacts, or revoke address-book access in your phone's system settings. TEASY only ever uploads phone numbers, and only if you open the optional Find friends screen — never names, emails or photos.
- A signed-in device: on that device, open Settings and tap Sign out at the bottom. Your account stays; that device stops receiving messages and calls.
If you want us to delete a specific category of data rather than the whole account, email support@t-easy.online with “Privacy request” in the subject line and tell us what you want removed.
Questions
Anything unclear, write to support@t-easy.online — a real person reads every message. Support is available in English and Russian.